Return policy
Eligibility for Returns
- Returns accepted within 30 calendar days from delivery date
- Item must be unused, in original condition and packaging, with all tags attached
Return & Refund Process
- Contact us at to initiate a return
- We provide a Return Authorization (RA) number and shipping instructions
- Customer pays return shipping fee unless item defect qualifies for prepaid return label
- Refund processed after item received and inspected, typically within 7 business days
Refund Method
- Refund issued to the original payment method
- Original shipping charges are non‑refundable (unless due to our error or defective item)
Non‑Returnable Products
- Customized or personalized items, gift cards, and hygienic items are non‑returnable
Defective or Wrong Items
- Report defective or incorrect products within 7 days of delivery to
- We will arrange replacement or full refund, including return shipping costs if due to our error
International Returns
- International returns must comply with customs and import regulations
- Customer is responsible for any associated duties or fees for returning items